Planning to change mobile network provider to Globe/TM while wanting to keep your mobile number? You can do it with mobile number portability. Here's how!
What is mobile number portability (MNP)?
Firstly, you need to understand what and how mobile number portability works. Mobile Number Portability, or MNP, as a global practice enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge.
Why is there a need for mobile number portability?
When implemented, MNP can help promote consumer welfare by fostering the freedom to choose and to respond to quality, price and other relevant considerations without the consumers having to change their mobile numbers whenever they change mobile service providers or subscription plans.
Will I be charged for a porting request?
As stated in Republic Act 11202, porting will be free of charge.
How frequently can I request to port my number?
The law states that 60 days should have lapsed from your last porting before making another request.
To learn more about MNP, visit - Mobile Number Portability in PH: How Does it Work, What are the Requirements
What types of porting can I do?
Porting involves two types, internal and external. Internal porting means moving only within your mother network and may take these forms:
- Postpaid going to Prepaid
- Prepaid going to Postpaid
- Globe Prepaid to TM and vice versa
External porting means bringing your number from your mother network to an outside network or vice versa. The network where you're coming from is called the originating network, while the network where you’ll transfer to becomes the receiving network.
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- How to Register Smart & Talk 'N Text SIM Card (Registration Link & Step-by-step Guide)
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How can I switch from my existing non-Globe/non-TM number to Globe Prepaid/TM?
You may switch your number to Globe Prepaid/TM in four easy steps:
- Prepare your requirements. Make sure that you're out of contract and you have your Unique Subscriber Code (USC) on hand. To request for a USC, text USC to 5050 using your existing mobile number.
- Fill out the application form at https://new.globe.com.ph/port-number. Make sure to complete all details required to switch your current number to Globe Prepaid/TM. We'll let you know if you're eligible to switch within 48 hours after submitting your application.
- Wait for your Globe Prepaid/TM MNP SIM. Once your application is approved, Globe will deliver your free MNP SIM (within 3 days for customers in Metro Manila, or within 7 days for customers everywhere else).
- Activate your Globe Prepaid/TM SIM. Enter your 6-digit Prepaid Porting Code after inserting your Globe Prepaid/TM MNP SIM into your device. To enjoy your new service, make sure to download the GlobeOne app!
When can I request for internal porting and what are the requirements?
To port within our network, you need to meet the following requirements:
- An active SIM or mobile number
- No financial obligations or remaining balances from your previous postpaid bill
- No porting request in the last 60 days
- No record of fraudulent activity
You may request for internal porting via the GlobeOne app.
When can I request for external porting and what criteria should I meet?
The NTC said that by September 30, 2021, customers of Globe and other telcos can keep their mobile numbers when switching networks.
As stated by law, you should be able to port to Globe from another network when you meet the following criteria:
- Have an active mobile number
- Your mobile number shouldn’t be part of a bundled service or product
- There must be no pending request for the transfer of ownership of your mobile subscription
- Your mobile number must not have other accounts under your subscription
- No porting request in the last 60 days
- No fraudulent activity
- No remaining balances from your previous postpaid bill or financial obligations
- Your mobile number must not be linked to a device that is still locked with Globe. To learn more about unlocking of device, visit https://www.globe.com.ph/help/unlocking-mobile-phones.html.
- Your mobile number must not be under any NTC, court or law prohibition.
At the very least, you should be able to submit these basic requirements:
- A valid Unique Subscriber Code (USC) from your existing network provider
- A government-issued ID
- Proof of ownership of your mobile number
What's a Unique Subscriber Code?
The Unique Subscriber Code, or USC, is a 9-digit code which can be requested via text from your existing network provider, will initially check if your mobile number is eligible for switching, and it's valid for fifteen (15) days from date of issuance.
To get the 9-digit USC, non-Globe customers may reach out to their existing network.
What happens to my current subscriptions when I apply for mobile number porting?
All your current subscriptions, including prepaid load balance, rolled-over data, Value-Added Services (VAS) and other add-ons such as local and roaming promos, will automatically expire once your MNP application is approved and activated.
How do I apply for external porting and how long will the actual process take?
Non-Globe customers must inquire about switching through their respective customer care channels. Make sure that you have a valid 9-digit Unique Subscriber Code from your existing network before you can switch to Globe.
Once you have your 9-digit USC, you may apply for switching to Globe from your existing network through these channels:
For individual postpaid accounts:
> Book an appointment at a Globe store
> Request it via online
> Request it through a Platinum Relationship Manager
For individual prepaid accounts:
> Request it via Globe Online
For Business Accounts:
> Request it via Globe Business Online
> Request it through an Account Manager
Do I need a new SIM when I switch to Globe Prepaid/TM?
Yes, you'll need to order a Globe Prepaid/TM MNP SIM in order to enjoy Globe Prepaid and TM services.
Where can I get a Globe Prepaid/TM MNP SIM?
You may order a Globe Prepaid/TM MNP SIM here. Globe will deliver your MNP SIM once your application gets approved.
What is a Prepaid Porting Code?
The Prepaid Porting Code is a 6-digit code that you will receive via text or email after your switching application has been approved.
How will my Globe Prepaid/TM MNP SIM be activated? How long is the activation process?
Just insert your Globe Prepaid/TM MNP SIM and enter the Prepaid Porting Code. Your SIM will be activated and your signal will switch to Globe within 4 hours.
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Acknowledgement: This article is sponsored by Usapang Hanapbuhay.
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