How to Change Your Mobile Number on Your GCash (Update Account)

Here's how to update your GCash mobile number.

You lost access to your mobile number or you missed to register your SIM card which was deactivated and you found out that it is linked to your GCash account, what you should do next? Here's your guide in updating mobile number for your GCash account.

RELATED: What Will Happen To Unregistered SIM Cards?

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Can I change my mobile number linked to my Gcash Account?

You cannot change your mobile number because it also serves as your account number. However, you may create a new account with a new number & request transfer of funds & GCash Lending Services to your new account.

READ: How to Register, How to Verify (and Fully Verify), How to Cash-in & Cash-out

If your sim got lost/ stolen/ defective/ expired, we strongly recommend you to contact and request your network service provider to give you a new sim with the same number.

READ: How to Block Lost/Stolen Phone Using IMEI (Report to NTC)

Also, before requesting for transfer of funds, we would like to remind you that we have some features that we cannot transfer to your new account. Please check the list below:

Information from your previous account
Transaction History
GScore
GForest
Piggy Bank

Once you have decided to transfer your funds from your old account to your new account. Follow the steps below.

STEP 1. Create a new GCash account with a new number.

STEP 2. Fully Verify your new GCash account. If you need help verifying, visit How do I get Fully Verified?

Note: You must be fully verified before proceeding to the next steps

ATTRACTIONS TO SEE IN MANILA

STEP 3. Once verified, Submit a new ticket to transfer of funds from your old to your new account

For ‘Concern category’ choose:

My GCash Account → I still have funds on my old lost sim, kindly transfer to my new number.
If your old number was not verified, you will be required to provide a notarized affidavit for your defective/expired/lost SIM

You will receive a confirmation email regarding the status of your request within 48 hours

STEP 4. If you have GCredit/ GGives/ GLoan, Submit a new ticket to transfer GCash Lending Services

For ‘Concern category’ choose:

GCredit → I lost my old number and I want to replace it with my new KYC’d number
You will receive a confirmation email regarding the status of your request within 48 hour

RELATED: How to Contact GCash Hotline and Customer Service

ACTIVITIES AND TOURS IN MANILA

OTHER GCASH HELPFUL TIPS