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REMINDER: Due to our situation today with COVID-19 pandemic, some information written below may not apply or be updated. We recommend you check each information with the authorities for latest updates, possible restrictions and requirements needed when you visit a place. Please follow health and safety guidelines implemented in your origin and destination. Stay safe!

With the sudden and unpredictable nature of emergency situations, it is important to know the emergency numbers and the procedure to be followed after calling the number.


To assist you in this, we have compiled a list of emergency numbers for your reference. This will be left here for everyone’s reference. Stay Safe Always!

Loading...

911 is the National Emergency Hotline

Whether you are planning for a trip to the Philippines or you are here already, there are numerous emergency numbers that you can depend on in case of an emergency. Here are some of the most commonly used numbers that you should know.

Be Prepared for the Unexpected

Sometimes, you just have to be prepared for the unexpected. Whether it’s a fire, flood, accident, or other emergency, it always pays to be ready for it, especially when you’re alone. Fortunately, there are lists like this that can help you be ready for any type of emergency.



NATIONAL DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL (NDRRMC) HOTLINES

The National Disaster Risk Reduction and Management Council (NDRRMC) is the lead agency responsible for the management and monitoring of the country’s disaster risk and risk reduction efforts.

Trunk lines:
  • (02) 8911-5061 to 65 local 100

Operations Center:
  • (02) 8911-1406
  • (02) 8912-2665
  • (02) 8912-5668
  • (02) 8911-1873


EMERGENCY KIT AND ESSENTIALS

Here are the best options to shop for your emergency kit and life essentials:

Shopee is my go-to app for things I needed like the ones above. If you'd like discounts and vouchers, you may get the best offers here:

NDRRMC Hotlines for Luzon

Office of Civil Defense – National Capital Region:
  • (02) 8421-1918
  • (02) 8913-2786

Office of Civil Defense – Region I:
  • (072) 607-6528

Office of Civil Defense – Region IV-A:
  • (049) 531-7266

NDRRMC Region IV-B:
  • (043) 723-4248

NDRRMC – Cordillera Administrative Region:
  • (074) 304-2256
  • (074) 619-0986
  • (074) 444-5298
  • (074) 619-0986

Covid-19 Hotline Numbers

Dial any of the numbers for any COVID-19 concerns or emergencies 24/7:

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COVID-19 Emergency Hotlines in Metro Manila

Department of Social Welfare and Development

The Department of Social Welfare and Development (DSWD) is an agency that works to help people who need help because of their social welfare needs. It is committed to providing quality social services to improve the quality of life of the people in the country.

Text Hotline:
  • 0918-912-2813

Trunk line:
  • (02) 8931-8101 to 07

Disaster Response Unit:
  • (02) 8856-3665
  • (02) 8852-8081

RED CROSS HOTLINE

The Red Cross in the Philippines is a non-profit organization that provides aid and assistance to victims of natural and man-made disasters that have been declared by the Philippine government.

COVID-19 Inquiries
RT-PCR Test
COVID-19 Hotline (PH only): 1158

Saliva Test
COVID-19 Hotline (PH only): 1158

Track your RT-PCR / Saliva Test Result
COVID-19 Hotline (PH only): 1158

Blood Donation and Requests
(+63 2) 8790-2382 / (+63 2) 8790-2383
(+63 2) 8790-2300 loc. 113/116
nbc@redcross.org.ph



DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT (DILG)

The following are the Department of Interior and Local Government (DILG) local government emergency hotline numbers in the Philippines.

Trunk line:
  • (02) 8876 3454

Philippine National Police HOTLINE (PNP) 

The Philippine National Police (PNP) is the country’s premiere law enforcement agency tasked with enforcing the laws of the land. The PNP has its own set of emergency helpline numbers, which are available to the public; these numbers allow you to report emergencies to the PNP, contact your local police station, or call 117 for assistance.

Emergency Hotline:
  • 117
  • (02) 8722-0650

Text hotline:
  • 0917-847-5757

Bureau of Fire Protection Hotline (BFP)

The Bureau of Fire Protection (BFP) was established through Republic Act No. 7211 otherwise known as the “Bureau of Fire Protection Act of 1987”. The bureau is the national agency in charge of fire and traffic safety and protection and in charge of ensuring the safety and security of the public, private and government establishments in the country.

Direct line:
  • (02) 8426-0219
  • (02) 8426-0246

Philippine Coast Guard

The Philippine Coast Guard is an agency mandated by the Philippine government to provide maritime security services in the Philippine archipelago. It is tasked to prevent and combat piracy, lawlessness, and terrorism at sea. The agency is headed by an Inspector General, appointed by the President of the Philippines.

Telefax:
  • (02) 8527-8481 to 89
  • (02) 8527-3877
  • (02) 8527-3880 to 85
  • (02) 8527-8482 local 6291

Text hotline:
  • 0917-PCG-DOTC (0917-724-3682)
  • 0918-967-4697

METRO MANILA DEVELOPMENT AUTHORITY (MMDA) 

The Metro Manila Development Authority (MMDA) is a national government agency responsible for developing, building, and maintaining the Metro Manila area, the capital region of the Philippines. It was formed by virtue of Republic Act No. 7227, otherwise known as the “Metropolitan Manila Development Authority Act of 1992”.

Hotline:
  • 136

Viber:
  • (02) 8882-4151 to 77
  • local 337 (Rescue)
  • local 1096 (Metrobase)
  • local 1135 Road Safety)
  • local 1168 (Public Safety)
  • local 1169 (Road Emergency)
  • local 1162/ 1163 (Flood Control)
  • local 1070 (Anti-Jaywalking)
  • 0939-922-7161

See MMDA LIVE TRAFFIC UPDATES for real-time traffic updates in Metro Manila.

DEPARTMENT OF TRANSPORTATION (DOTr)

The Department of Transportation (DOTr) is one of the government agencies that are tasked with the responsibility of keeping the country’s roads, highways, airports, bus terminals, terminals, ferries, public transportation, seaports, tollways, railways, among others safe, efficient, and well-maintained.

DOTr Action Center Hotline:
  • 7890

Trunk line:
  • (02) 8790-8300

Telefax: 
  • (02) 8726-4925

Manila International Airport Authority (MIAA)

The Manila International Airport Authority (MIAA) is an agency of the Department of Transportation and Communication (DOTC) of the Republic of the Philippines. It regulates the operation of the Ninoy Aquino International Airport, ensure its security, manage its infrastructure, and manage its cargo facilities.

Text hotline:
  • 0917-839-6242 (TEXNAIA)
  • 0918-918-6242

Trunk lines:
  • (02) 8877-1109 (Terminals 1, 2 & 4)
  • (02) 8877-7888 (Terminal 3)


Clark International Airport Corporation (CIAC)

Clark International Airport Corporation is a corporation based in the Philippines. The corporation is a privately-owned government-owned enterprise (GOE), which planned and constructed the Clark International Airport. The corporation is also the operator of the Clark Airport. The corporation was named after the most famous person from the Philippines, Philippine president Carlos P. Garcia.

Trunk line:
  • (045) 499-1464

Mactan-Cebu International Airport Authority (MCIAA)

The Cebu International Airport Authority is a government agency tasked with providing a safe and efficient air travel experience for all passengers.

Operations:
  • (032) 340-0228

Civil Aeronautics Board (CAB)

Public Assistance Hotline:
  • 165-66

Trunk lines:
  • (02) 8853-7259
  • (02) 8854-5996

Maritime Industry Authority (MARINA)

Administrator Office:
  • (02) 8523-9078
  • (02) 8526-0971
  • (02) 8524-2895

Call and Text hotline:
  • 0917-SUMBONG (7862664)

Land Transportation Office (LTO)

LTO Text hotline:
  • Text LTOHELP to 2600 (All networks)

Trunk line:
  • (02) 8922-9061 to 63

Land Transportation Franchising and Regulatory Board (LTFRB)

24/7 hotline:
  • 1342

Public Assistance and Complaints:
  • (02) 8426-2515
  • (02) 8426-2534

Text hotline:
  • 0921-448-7777

PHILIPPINE INSTITUTE OF VOLCANOLOGY AND SEISMOLOGY (PHIVOLCS)

The Philippine Institute of Volcanology and Seismology (PHIVOLCS) is an agency of the National Disaster Coordinating Council (NDCC) that is mandated to promote the study of volcanoes, earthquakes, hazardous volcanic eruptions, tsunamis, floods, landslides, and other forms of natural hazards, and to promote the sharing of information about the hazards to the public. It  establishes  regional  and  national disaster risk reduction strategies for the  country,  develops  public hazard education programs,  conducts  hazard mitigation and emergency response operations,  and promotes emergency preparedness for natural disasters.

Trunk line:
  • (02) 8426-1468 to 79

See Phivolcs updates for earthquake and volcanic activities.

DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS (DPWH)

The Department of Public Works and Highways (DPWH) It is responsible for the maintenance and replacement of all roads, bridges, culverts, and similar structures, the construction of new highways, and other related facilities.

Hotline:
  • 165-02

Trunk line:
  • (02) 5304-3000

North Luzon Expressway Hotline (NLEX)

The North Luzon Expressway (NLEX) is a highway in the Philippines. It is the third longest highway in the country after Manila’s National Route 5 and Manila South Road, and the longest under-construction highway in the country.

NLEX-SCTEX Hotline:
  • 1-35000

Trunk line:
  • (02) 8580-8900

Subic-Clark-Tarlac Expressway Hotline (SCTEX)

NLEX-SCTEX Hotline:
  • 1-35000

Emergency Number:
  • 0920-96-SCTEX (72839)

Trunk lines:
  • (02) 8362-2246
  • (02) 8362-9997

Skyway System Hotline 

Office Hotline:
  • (02) 88-SKYWAY (75-9929)

SMC Tollways Hotline:
  • (02) 5318-TOLL (8655)

South Luzon Expressway Hotline (SLEX) 

Hotlines:
  • (02) 5318-8655
  • 0999-886-0893 (Smart)
  • 0917-539-8762 (Globe)
  • 0932-854-6980 (Sun Cellular)

CAVITEX HOTLINE

Hotline:
  • (02) 165-8888

Trunk lines:
  • (02) 8683-8001
  • (02) 8683-8002

Southern Tagalog Arterial Road Hotline (STAR Tollway)

Hotlines:
  • (43) 756- 7870
  • (43) 757-2277

Philippine National Railways Hotline (PNR)

Hotlines:
  • (02) 5319-0041
  • (02) 5319-0169

Light Rail Transit Authority Hotline (LRTA)

Hotline:
  • (02) 8647-3479 to 91

Line 2 Hotlines:
  • (02) 8647-3452
  • (02) 8647-3491 local 29846/ 29854

Metro Rail Transit Hotline (DOTr-MRT3)

Hotline:
  • (02) 8929-5347 local 2810

Office for Transportation Security (OTS)

Hotlines:
  • (02) 8853-5249

Mobile Hotline:
  • 0919-9999-OTS (687)

Manila Traffic Hotline

Hotline:
  • (02) 8527-3087 to 88
  • (02) 8527-9860

Las Piñas Traffic Hotline

Hotline:
  • (02) 8856-3132

Mandaluyong Traffic Hotline

Hotlines:
  • (02) 8532-5347
  • (02) 8532-5001 to 28 local 323/ 357

Marikina Hotlines

Rescue 161:
  • 161
  • (02) 8646-2436 to 38
  • (02) 8646-0427
  • (02) 7586-7344
  • 0928-559-3341 (Smart)
  • 0917-584-2168 (Globe)

Radio Room Tactical Operation Center:
(02) 8646-1631
0927-968-4311

Pasig Hotlines

Emergency/ Rescue Hotline:
  • (02)641-1907

Hotline: 
  • (02) 8643-0000

Pasig Ka TEXT:
  • 0908-899-3333

Makati Hotline

Makati Public Safety Department (MAPSA hotlines): 
  • (02) 8819-3270
  • (02) 8844-314

Manila Water Hotline

Hotline:
  • 1627 

Maynilad Hotline

Hotline:
  • 1626

Text Hotline:
  • 0998-864-1446

NATIONAL CENTER FOR MENTAL HEALTH (NCMH) 

Trunk line:
  • 0917-899-USAP (8727)
  • 989-USAP (8727)
  • (02) 8531-9001 to 10 local 201

What to read next


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List of Emergency Numbers and Hotlines in the Philippines (911, NDRRMC, PNP, BFP, MMDA, LTFRB, NLEX, SLEX, DOTr, LGUs)


With the sudden and unpredictable nature of emergency situations, it is important to know the emergency numbers and the procedure to be followed after calling the number.


To assist you in this, we have compiled a list of emergency numbers for your reference. This will be left here for everyone’s reference. Stay Safe Always!

Loading...

911 is the National Emergency Hotline

Whether you are planning for a trip to the Philippines or you are here already, there are numerous emergency numbers that you can depend on in case of an emergency. Here are some of the most commonly used numbers that you should know.

Be Prepared for the Unexpected

Sometimes, you just have to be prepared for the unexpected. Whether it’s a fire, flood, accident, or other emergency, it always pays to be ready for it, especially when you’re alone. Fortunately, there are lists like this that can help you be ready for any type of emergency.



NATIONAL DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL (NDRRMC) HOTLINES

The National Disaster Risk Reduction and Management Council (NDRRMC) is the lead agency responsible for the management and monitoring of the country’s disaster risk and risk reduction efforts.

Trunk lines:
  • (02) 8911-5061 to 65 local 100

Operations Center:
  • (02) 8911-1406
  • (02) 8912-2665
  • (02) 8912-5668
  • (02) 8911-1873


EMERGENCY KIT AND ESSENTIALS

Here are the best options to shop for your emergency kit and life essentials:

Shopee is my go-to app for things I needed like the ones above. If you'd like discounts and vouchers, you may get the best offers here:

NDRRMC Hotlines for Luzon

Office of Civil Defense – National Capital Region:
  • (02) 8421-1918
  • (02) 8913-2786

Office of Civil Defense – Region I:
  • (072) 607-6528

Office of Civil Defense – Region IV-A:
  • (049) 531-7266

NDRRMC Region IV-B:
  • (043) 723-4248

NDRRMC – Cordillera Administrative Region:
  • (074) 304-2256
  • (074) 619-0986
  • (074) 444-5298
  • (074) 619-0986

Covid-19 Hotline Numbers

Dial any of the numbers for any COVID-19 concerns or emergencies 24/7:

manila bhert hotline bherts and covid-19 emergency hotlines covid emergency hotline philippines covid-19 hotline number manila covid hotline number doh covid-19 hotline iatf contact number ncr doh emergency hotline
COVID-19 Emergency Hotlines in Metro Manila

Department of Social Welfare and Development

The Department of Social Welfare and Development (DSWD) is an agency that works to help people who need help because of their social welfare needs. It is committed to providing quality social services to improve the quality of life of the people in the country.

Text Hotline:
  • 0918-912-2813

Trunk line:
  • (02) 8931-8101 to 07

Disaster Response Unit:
  • (02) 8856-3665
  • (02) 8852-8081

RED CROSS HOTLINE

The Red Cross in the Philippines is a non-profit organization that provides aid and assistance to victims of natural and man-made disasters that have been declared by the Philippine government.

COVID-19 Inquiries
RT-PCR Test
COVID-19 Hotline (PH only): 1158

Saliva Test
COVID-19 Hotline (PH only): 1158

Track your RT-PCR / Saliva Test Result
COVID-19 Hotline (PH only): 1158

Blood Donation and Requests
(+63 2) 8790-2382 / (+63 2) 8790-2383
(+63 2) 8790-2300 loc. 113/116
nbc@redcross.org.ph



DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT (DILG)

The following are the Department of Interior and Local Government (DILG) local government emergency hotline numbers in the Philippines.

Trunk line:
  • (02) 8876 3454

Philippine National Police HOTLINE (PNP) 

The Philippine National Police (PNP) is the country’s premiere law enforcement agency tasked with enforcing the laws of the land. The PNP has its own set of emergency helpline numbers, which are available to the public; these numbers allow you to report emergencies to the PNP, contact your local police station, or call 117 for assistance.

Emergency Hotline:
  • 117
  • (02) 8722-0650

Text hotline:
  • 0917-847-5757

Bureau of Fire Protection Hotline (BFP)

The Bureau of Fire Protection (BFP) was established through Republic Act No. 7211 otherwise known as the “Bureau of Fire Protection Act of 1987”. The bureau is the national agency in charge of fire and traffic safety and protection and in charge of ensuring the safety and security of the public, private and government establishments in the country.

Direct line:
  • (02) 8426-0219
  • (02) 8426-0246

Philippine Coast Guard

The Philippine Coast Guard is an agency mandated by the Philippine government to provide maritime security services in the Philippine archipelago. It is tasked to prevent and combat piracy, lawlessness, and terrorism at sea. The agency is headed by an Inspector General, appointed by the President of the Philippines.

Telefax:
  • (02) 8527-8481 to 89
  • (02) 8527-3877
  • (02) 8527-3880 to 85
  • (02) 8527-8482 local 6291

Text hotline:
  • 0917-PCG-DOTC (0917-724-3682)
  • 0918-967-4697

METRO MANILA DEVELOPMENT AUTHORITY (MMDA) 

The Metro Manila Development Authority (MMDA) is a national government agency responsible for developing, building, and maintaining the Metro Manila area, the capital region of the Philippines. It was formed by virtue of Republic Act No. 7227, otherwise known as the “Metropolitan Manila Development Authority Act of 1992”.

Hotline:
  • 136

Viber:
  • (02) 8882-4151 to 77
  • local 337 (Rescue)
  • local 1096 (Metrobase)
  • local 1135 Road Safety)
  • local 1168 (Public Safety)
  • local 1169 (Road Emergency)
  • local 1162/ 1163 (Flood Control)
  • local 1070 (Anti-Jaywalking)
  • 0939-922-7161

See MMDA LIVE TRAFFIC UPDATES for real-time traffic updates in Metro Manila.

DEPARTMENT OF TRANSPORTATION (DOTr)

The Department of Transportation (DOTr) is one of the government agencies that are tasked with the responsibility of keeping the country’s roads, highways, airports, bus terminals, terminals, ferries, public transportation, seaports, tollways, railways, among others safe, efficient, and well-maintained.

DOTr Action Center Hotline:
  • 7890

Trunk line:
  • (02) 8790-8300

Telefax: 
  • (02) 8726-4925

Manila International Airport Authority (MIAA)

The Manila International Airport Authority (MIAA) is an agency of the Department of Transportation and Communication (DOTC) of the Republic of the Philippines. It regulates the operation of the Ninoy Aquino International Airport, ensure its security, manage its infrastructure, and manage its cargo facilities.

Text hotline:
  • 0917-839-6242 (TEXNAIA)
  • 0918-918-6242

Trunk lines:
  • (02) 8877-1109 (Terminals 1, 2 & 4)
  • (02) 8877-7888 (Terminal 3)


Clark International Airport Corporation (CIAC)

Clark International Airport Corporation is a corporation based in the Philippines. The corporation is a privately-owned government-owned enterprise (GOE), which planned and constructed the Clark International Airport. The corporation is also the operator of the Clark Airport. The corporation was named after the most famous person from the Philippines, Philippine president Carlos P. Garcia.

Trunk line:
  • (045) 499-1464

Mactan-Cebu International Airport Authority (MCIAA)

The Cebu International Airport Authority is a government agency tasked with providing a safe and efficient air travel experience for all passengers.

Operations:
  • (032) 340-0228

Civil Aeronautics Board (CAB)

Public Assistance Hotline:
  • 165-66

Trunk lines:
  • (02) 8853-7259
  • (02) 8854-5996

Maritime Industry Authority (MARINA)

Administrator Office:
  • (02) 8523-9078
  • (02) 8526-0971
  • (02) 8524-2895

Call and Text hotline:
  • 0917-SUMBONG (7862664)

Land Transportation Office (LTO)

LTO Text hotline:
  • Text LTOHELP to 2600 (All networks)

Trunk line:
  • (02) 8922-9061 to 63

Land Transportation Franchising and Regulatory Board (LTFRB)

24/7 hotline:
  • 1342

Public Assistance and Complaints:
  • (02) 8426-2515
  • (02) 8426-2534

Text hotline:
  • 0921-448-7777

PHILIPPINE INSTITUTE OF VOLCANOLOGY AND SEISMOLOGY (PHIVOLCS)

The Philippine Institute of Volcanology and Seismology (PHIVOLCS) is an agency of the National Disaster Coordinating Council (NDCC) that is mandated to promote the study of volcanoes, earthquakes, hazardous volcanic eruptions, tsunamis, floods, landslides, and other forms of natural hazards, and to promote the sharing of information about the hazards to the public. It  establishes  regional  and  national disaster risk reduction strategies for the  country,  develops  public hazard education programs,  conducts  hazard mitigation and emergency response operations,  and promotes emergency preparedness for natural disasters.

Trunk line:
  • (02) 8426-1468 to 79

See Phivolcs updates for earthquake and volcanic activities.

DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS (DPWH)

The Department of Public Works and Highways (DPWH) It is responsible for the maintenance and replacement of all roads, bridges, culverts, and similar structures, the construction of new highways, and other related facilities.

Hotline:
  • 165-02

Trunk line:
  • (02) 5304-3000

North Luzon Expressway Hotline (NLEX)

The North Luzon Expressway (NLEX) is a highway in the Philippines. It is the third longest highway in the country after Manila’s National Route 5 and Manila South Road, and the longest under-construction highway in the country.

NLEX-SCTEX Hotline:
  • 1-35000

Trunk line:
  • (02) 8580-8900

Subic-Clark-Tarlac Expressway Hotline (SCTEX)

NLEX-SCTEX Hotline:
  • 1-35000

Emergency Number:
  • 0920-96-SCTEX (72839)

Trunk lines:
  • (02) 8362-2246
  • (02) 8362-9997

Skyway System Hotline 

Office Hotline:
  • (02) 88-SKYWAY (75-9929)

SMC Tollways Hotline:
  • (02) 5318-TOLL (8655)

South Luzon Expressway Hotline (SLEX) 

Hotlines:
  • (02) 5318-8655
  • 0999-886-0893 (Smart)
  • 0917-539-8762 (Globe)
  • 0932-854-6980 (Sun Cellular)

CAVITEX HOTLINE

Hotline:
  • (02) 165-8888

Trunk lines:
  • (02) 8683-8001
  • (02) 8683-8002

Southern Tagalog Arterial Road Hotline (STAR Tollway)

Hotlines:
  • (43) 756- 7870
  • (43) 757-2277

Philippine National Railways Hotline (PNR)

Hotlines:
  • (02) 5319-0041
  • (02) 5319-0169

Light Rail Transit Authority Hotline (LRTA)

Hotline:
  • (02) 8647-3479 to 91

Line 2 Hotlines:
  • (02) 8647-3452
  • (02) 8647-3491 local 29846/ 29854

Metro Rail Transit Hotline (DOTr-MRT3)

Hotline:
  • (02) 8929-5347 local 2810

Office for Transportation Security (OTS)

Hotlines:
  • (02) 8853-5249

Mobile Hotline:
  • 0919-9999-OTS (687)

Manila Traffic Hotline

Hotline:
  • (02) 8527-3087 to 88
  • (02) 8527-9860

Las Piñas Traffic Hotline

Hotline:
  • (02) 8856-3132

Mandaluyong Traffic Hotline

Hotlines:
  • (02) 8532-5347
  • (02) 8532-5001 to 28 local 323/ 357

Marikina Hotlines

Rescue 161:
  • 161
  • (02) 8646-2436 to 38
  • (02) 8646-0427
  • (02) 7586-7344
  • 0928-559-3341 (Smart)
  • 0917-584-2168 (Globe)

Radio Room Tactical Operation Center:
(02) 8646-1631
0927-968-4311

Pasig Hotlines

Emergency/ Rescue Hotline:
  • (02)641-1907

Hotline: 
  • (02) 8643-0000

Pasig Ka TEXT:
  • 0908-899-3333

Makati Hotline

Makati Public Safety Department (MAPSA hotlines): 
  • (02) 8819-3270
  • (02) 8844-314

Manila Water Hotline

Hotline:
  • 1627 

Maynilad Hotline

Hotline:
  • 1626

Text Hotline:
  • 0998-864-1446

NATIONAL CENTER FOR MENTAL HEALTH (NCMH) 

Trunk line:
  • 0917-899-USAP (8727)
  • 989-USAP (8727)
  • (02) 8531-9001 to 10 local 201

What to read next


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